Cancellation Policy

Wein – Order Cancellation Policy

Effective Date: 3 June 2025

Last Updated: 3 June 2025

At Wein, we understand that sometimes you may need to cancel an order. This policy explains how and when cancellations are allowed, and under what conditions they may be accepted or rejected.

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1. When Can You Cancel an Order?

You may cancel your order if:

It has not yet been accepted by the vendor

It has not yet been shipped or handed to the delivery team

🕒 Orders can usually be canceled within the first 30–60 minutes after placing, depending on vendor response time.

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2. How to Cancel an Order

1. Open the Wein app

2. Go to My Orders

3. Select the order and tap Cancel Order

4. Choose the reason for cancellation

If the order is still pending or unprocessed, the cancellation will be confirmed immediately.

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3. Orders That Cannot Be Canceled

Your order cannot be canceled if:

It has already been marked as shipped

It is already out for delivery

It includes non-refundable or custom-made items

In these cases, you may need to wait for delivery and then request a refund (if eligible).

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4. Refunds After Cancellation

If your payment was already completed:

Refunds for offline payments (e.g., Zain Cash, CliQ, etc.) will be processed to the same wallet

Refunds for online payments (if available) may take 2–5 business days

Refunds for cash on delivery orders will not apply unless you pre-paid via wallet

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5. Vendor-Initiated Cancellations

A vendor may cancel your order in rare cases if:

The product is out of stock

The item is damaged or unavailable

Delivery to your location is temporarily not possible

In such cases, a full refund will be issued or you will be contacted to replace the item.

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6. Wein’s Right to Cancel

Wein reserves the right to cancel any order if:

Fraudulent activity is suspected

Customer has a repeated history of cancellations without valid reason

Delivery address is invalid or unreachable

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7. Need Help?

If you need to cancel but the system doesn’t allow it, contact our support team: 📧 Email: [support@wein.app]